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shuttle plan overview,
Price: $7.95/month + Free Setup
Size: 500 MB Disk Space, 20 GB Bandwidth
Under $7.95 plan, people need to signup for 1 year in order to waive the setup fee.
LunarPages was founded in 2000 by Add2Net.com. Prior to LunarPagess launch, Add2Net.com spent 3 years delivering managed and unmanaged hosting solutions to medium and large size businesses. Eager to take their business model to a new market, they launched LunarPages.com. In the industry they are best known for their proprietary 'Active Response Protocol', which monitors their hosting systems for attacks and outages.
LunarPages now is currently serving 20,000 customers. They offer two hosting plans - shuttle ($7.75) and Voyager ($22.95). Voyager plan is an ecommerce ready package with 800 MB of disk space and 60 GB of bandwidth. We will be mainly discussing the $7.95 plan.
Plan Size and Features
500 MB of disk space and 20 GB of bandwidth is consider large storage and large disk space. Check out expensive host like HostWay.com to see how much you will need to pay to get the same (answer: $49.95/mo + $39.95 setup). Plan details are listed in the chart on your left.
LunarPages customer support is undoubtedly the best in the industry. They have many methods in which you can contact the support department. All you need to do to find out about their customer support is just ring them (toll-free in US & Canada) or email them and see their superior support for yourself.
They provide 4 different kinds of customer support. They have many support staffs (Max, Lee, Chris, Chad, Stephan ...) and all of them are very friendly and most important, they have very good knowledge in assisting you.
1. Email support - Simply email email@example.com and you will 100% get a useful reply, no matter you are a current customer or you just need to ask some presale questions. Useful reply means they will give you the exact answer you need. We suggest that you send them an email right now to see how effective they are.
2. Help Desk The help desk has been upgraded recently. Everybody could submit their enquires now without the need to register. It is something like the email support, just that you submit your request through an online form instead of an email. All your enquires will be tracked and recorded using their ticket systems.
3. Toll Free Support - Just call 1-877-LUNARPAGES if you need a phone support for US and Canada. For United Kingdom, call 0800-072-9150. If you stay outside of these countries, you can't dial the toll free number. They provide another support line for their international customers via 1-714-521-8150.
4. LunarForums - LunarPages provide forums to let their customers communicate and help each other. You can find a lot of answers for your questions. You will also meet a lot of happy customers here. Recently I post a question related google page rank question and I get the answer very quickly.
1. Up to Date Software - LunarPages is the most effective host in keeping their software up to date. Software that we are referring include PHP, PHPMyAdmin, MySQL, Perl, Linux Kernel and others. It is very frustrated when you realize that your host is not updating their software. And by that time you realize it, you have already paid for the hosting.
2. Sub-Domains and Domain Pointers - you can create up to 15 sub-domains and 3 domain pointers for FREE.
3. Free Forum and Chat Room - You can setup your own forum and chat room easily in their powerful CPanel 6 control panel. The forum is the popular PhpBB and the chat room is PhpMyChat. You can also setup the simpler Entropy chat room or Java based Melange chat room.
4. Full Web Statistics Referrals - They configure the Webalizer web stats to show all your site referrals even if you have more than 1000 referrals. Almost all other web hosts configure their stats program to list only the top 30 referrals!
5. CPanel Control Panel - LunarPages uses CPanel as the web site control panel. Another popular control panel is Plesk. But from our experience, CPanel is far more user friendly and powerful then Plesk. It allow you to control a lot of things including email accounts, MySQL databases, custom error messages, password protected directories, setting up forum, shopping cart, chat room, cron jobs, subdomains, MIME types, apache handlers, search engine submission, free CGI scripts and many more. Plesk are designed to control basic things only such as email and MySQL databases (no such thing as setting up forum or cron jobs in Plesk).
6. Mailing List - You can create 1 mailing list. Web hosts today seldom support mailing list.
7. MySQL Monitor - You can connect to LunarPages MySQL server remotely using MySQL monitor or other MySQL remote connect tool. Almost all web hosts don't allow this.
8. IMAP Email - LunarPages support both POP and IMAP protocols on receiving emails.
9. adult contents allowed - LunarPages allow adult content. However you should contact the support desk to verify that your site fits their parameters.
For your convenience, the comparison of the two plans (shuttle & Voyager) are listed as following,
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